FAQs

Production, Shipping, Returns, Exchanges, Resizing and Repairs

Production time

Shipping

There is currently a 2-3 week lead time on all pieces. Perfection can't be rushed, so please bare this in mind when ordering. 

If you need something at lightning speed, please contact me at hello@charlieshires.com and I can see what I can do. 

One of a kind pieces are just that – one of a kind, so once they are gone, they are gone for good.

Choose carefully. If you have any queries or questions before purchasing, feel free to contact me directly. 

UK ORDERS

UK orders are sent via Royal Mail special delivery, next day service.

 

INTERNATIONAL ORDERS

International orders are sent fully trackable via Royal Mail standard delivery, if you would like to upgrade this service, please contact me directly.

 

Once your order has been processed and shipped, you will be contacted with tracking details. 

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Exchanges

Exchanges can be arranged if your piece is not what you were hoping for.

 

In the case of this, please contact me directly at hello@charlieshires.com or using the contact form on my website.

 

Please note: Exchanges will not be offered on bespoke or altered pieces.

Resizing

If you have received your ring and it's not the perfect fit, I will happily resize it for you. 

The first resize is free of charge, all I request of you is to cover the return postage. 

If you aren't sure of your size before ordering, I am happy to send you out an adjustable ring sizer.

Returns

If your piece isn't what you were looking for and you wish to return, please contact me directly and a return can be arranged. 

Refunds will only be issued once the piece has been returned and inspected in its original pristine condition.

 

Please note: Refunds will not be issued on bespoke or altered pieces. 

Repairs

If your CS jewels need a bit of love, or have been damaged in some way, I offer a repairs service on all my pieces.

 

I want your piece to last a lifetime, which means it may need the occasional loving touch.

Please e-mail me with clear images and a description of what has happened at hello@charlieshires.com and I will get back to you on what happens next.