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Returns and exchanges

Returns

If your piece isn't what you were looking for and you wish to return, please contact me directly and a return can be arranged. 

​Returns must be received back within 30 days from purchase date.

Refunds will only be issued once the piece has been returned and inspected in its original pristine condition.

 

Please note: Refunds will not be issued on bespoke or altered pieces. 

Unfortunately I cannot cover the cost of return shipping.

Bespoke deposits are non-refundable once the construction has begun.

Exchanges

Exchanges can be arranged if your piece is not what you were hoping for.

Exchanges must be received back within 30 days of purchase date. 

 

In the case of this, please contact me directly at hello@charlieshires.com or using the contact form on my website.

 

Please note: Exchanges will not be offered on bespoke or altered pieces.

Unfortunately I cannot cover the cost of return shipping.

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